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Frequently asked questions

Our collection of collated questions offers the perfect blend of convenience and accessibility, allowing you to find the answers to your queries quickly and easily. For any unanswered questions or concerns, please get in touch with our friendly team during business hours via telephone, or alternatively, after hours via email.

To Contact a Member of the Team. Click Here

How long does it take for home delivery?
Our UK customers can enjoy the convenience of ordering our premium products with the assurance of 5-7 day delivery. For items on pre-order, customers can look forward to an approximate two week lead time. Enjoy the luxury of receiving your orders in a timely manner. In a rare instance where this is not the case you will be contacted directly via email or telephone by a member our team.
What courier do you use for deliveries?
Experience the utmost in convenience and quality when you shop with us—our products come delivered via reputable providers such as Royal Mail and UPS, and for larger items requiring more than one person for delivery, we'll handle it ourselves. Enjoy a luxurious, stress-free experience with Chic Interiors Cheshire every time.
What are the payment options?
Experience a truly sophisticated payment experience with our diverse range of payment options. Enjoy the convenience of American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Visa, PayPal, Shop Pay and Union Pay, all under one roof. Enjoy a world of luxury and exclusivity with our extraordinary payment services.
I haven’t received a dispatch email/email confirmation?
Experience the luxury of effortless shopping with our automated email feature. When your order is dispatched and confirmed, you will be sent a noreply email to the provided address - ensuring you don't miss out on important updates. For peace of mind, double-check that the email address is correct - and contact us via telephone or email if needed - for an effortless shopping experience.
What are your store opening hours?
Discover our two luxury stores, both located in the heart of Cheshire. Our flagship store in Nantwich is open Monday to Saturday from 10:00am to 5.30pm, while our boutique in Knutsford is open from the same hours, with the addition of the first Sunday of every month from 11:00am to 4:00pm. Visit us to experience our luxurious collection of products and services.
Can I collect from a local store?
Experience the luxury of convenient pick-up at either of our stores, so you don't have to wait for shipping. In the event that this is unavailable, contact us promptly via email or telephone – we are devoted to providing you the ultimate shopping experience.
What does a pre-order item mean?
Our pre-order service offers a unique opportunity to make sure you get the items you desire, even if they are temporarily out of stock in our Cheshire Stores. With this service, you can rest assured that we'll order directly from the supplier to ensure that your items are promptly delivered - you may experience longer lead times, however, we'll make sure to keep you informed every step of the way.
How much is delivery?
Convenient shipping costs range from £4.00 to £60.00 throughout the UK, ensuring you receive your item quickly and discreetly. This figure is automatically calculated by the size and weight of the item in your basket. Enjoy a luxurious, effortless delivery experience with Chic Interiors Cheshire.
Can I order over the phone?
Experience the convenience of ordering our products from the comfort of your own home with our helpful Customer Service Team. Reachable by phone from 10:00am to 5:30pm Monday to Saturday, our team is ready to answer any queries and guide you through the ordering process. Enjoy the luxury of a personalised shopping experience - right at your fingertips.
Why can't I find an item online that I saw in one of your stores?
At our store, we have an extensive selection of items, available only to customers who visit our shop. Each item has been carefully chosen for its unique quality and style, and we strive to make all these items available to our online customers. However, for those items that remain exclusive to our store, we offer our customers the chance to purchase them over the phone.
My product arrived damaged, what is your policy?
Experience the confidence of purchasing with us - we guarantee that our commitment to quality is unbeatable. In the rare case that any of our products arrive damaged, we will investigate the matter and provide a full refund of the item cost - once returned. Enjoy the unparalleled assurance of investing in a purchase backed by a reliable refund policy.
How will I be contacted when my order is ready for collection?
Experience the convenience of our Click and Collect service. We understand that your time is valuable, and we make it easy for you to collect your order without having to wait. Simply place your order and we will send you an email notification when it has arrived in-store and is ready for collection. Enjoy the ultimate in luxury convenience.